Resume

Work Experience

Web Consultant, Oct. 2015 – Present

Set up, configured, styled, and maintained WordPress theme sites for clients.
Served as social media administrator for clients on Facebook and Twitter.
Advised clients on using email marketing services and integrated those services into their websites.
Provided technical support by acting as intermediary for clients having issues with third-party services.

Operations Manager & Technical Project Manager, Feb. 2014 – Sept. 2015, Able Engine – Lexington, KY

Collaborated with company leadership on resource allocations among 8 to 10 projects per week to ensure business priorities were aligned and team members had enough work assigned to them.
Facilitated successful delivery of products and services through communication with client, development teams, and management.
Provided training and oversight for project managers handling smaller projects as well as new interns.
Established format for website update instructions, using Google Docs for collaboration with clients and team and PDFs for snapshot content.
Performed technical writing services for both large-scale and small-scale web projects, including the documentation of step-by-step instructions for client use.
Worked with outsourced developers during the development phase of smaller projects, including the hiring of developers, communication of website requirements, and verification of completed work.
Guided clients on website content and structure with attention focused on target audience and website purpose.
Controlled workflows between team members throughout all phases of design and development, ensuring adherence to timelines, identifying and removing roadblocks, and adjusting resources as needed.
Worked with outsourced developers during the development phase of smaller projects, including the hiring of developers, communication of website requirements, and verification of completed work.

Process Manager & Technical Project Manager, Oct. 2012 – Feb. 2014, Able Engine – Lexington, KY

Managed large-scale projects through JIRA and Redmine, creating user stories and sprints for a loosely-based Agile project system that worked well with our small development teams.
Communicated directly with clients through all project phases via screen-share status meetings and Basecamp.
Performed quality-control audits of completed sites to make sure the coded sites matched the reference designs, the content had been properly integrated, and the functional site elements worked (forms, registrations, etc.).
Trained clients on using WordPress and Drupal, providing written instructions (Word and PDF) for each type of update as well as follow-up support.
Created wireframes in Balsamiq based on client discussions, proper web layout, and UX/UI considerations.
Developed front-end process to ensure proper communication with clients, requirements gathering, site architecture analysis, and design flow.

Web Developer/Markup Specialist, Jan. 2008 – Oct. 2012, Able Engine – Lexington, KY

Learned basics of Adobe Photoshop for cutting/coding, image cleanup, and banner creation.
Developed skills for front-end template development, using Dreamweaver, Notepad++, and Aptana Studio to implement functional HTML/CSS code from Photoshop reference design files.
Worked with management and team members to ensure projects met deadlines.

Mortgage Credit Analyst, Apr. 2007 – Jan. 2008, Fifth Third Bank – Lexington KY

Underwrote Fannie Mae and Freddie Mac loans for salaried borrowers according to underwriting guidelines, approved conventional loans within my lending authority range, and processed all types of loan files, including VA, FHA, and KHS.

Mortgage Processor, May 2006 – Apr. 2007, Fifth Third Bank – Lexington KY

Verified documentation provided with loan files against calculations and underwriting guidelines.

Mortgage Closer/Post-Closer, Oct. 2004 – May 2006, Fifth Third Bank – Lexington KY

Checked loan files for discrepancies and worked with loan officers and closing attorneys to resolve issues while ensuring the booking of loans in post-closing met timelines for management.

Retail Office Manager – Beaumont Branch, Jul. 2002 – Oct. 2004, Fifth Third Bank – Lexington KY

Served as office supervisor for retail banking branch, overseeing and training branch staff, handling customer questions and issues, performing monthly and quarterly audits, and managing the loan pipeline.

Retail Associate, May 2002 – Jul. 2002, Fifth Third Bank – Lexington KY

Retail Customer Service Representative, Jan. 2002 – May 2002, Fifth Third Bank – Lexington KY

Served as a floating customer service representative for branches throughout Central Kentucky.

Advertising Account Executive, Apr. 2001 – Dec. 2001, Ace Weekly – Lexington, KY

Advertising Account Executive, Mar. 1998 – Apr. 2001, The Bourbon Times – Paris, KY

Developed and managed relationships with advertising clients in all different types of industries.

Reporter, Sep. 1996 – May 1999, The Bourbon Times – Paris, KY

Researched and wrote news articles covering human interest stories, local government meetings, school board meetings, crime, and local controversies.

The College of William & Mary · Williamsburg, Virginia

Completed 25 credit hours of graduate-level coursework in English literature and passed comprehensive exams.

Hanover College · Hanover, Indiana · Degree: BA

Earned a bachelor’s degree with a major in English and a minor in history.
Wrote an undergraduate thesis about Arthurian Grail literature as part of an independent study course.
Served on the Kennings literary magazine editorial board.
Received the Michael E. Garber Scholarship for Writing.